Welcome to https://fixbysmarttech.com/, operated by SMARTTECH, a proprietorship business owned by Mr. DEEPESH PANDOLE.
This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or use our website https://fixbysmarttech.com, place an order, create an account, contact us, or use any of our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Business Information
- Legal Name: DEEPESH PANDOLE
- Trade Name: SMARTTECH
- Business Type: Proprietorship
- Principal Place of Business: Ground Floor, B-27, New Gupta Colony, Road 19, Kirpal Bagh, New Delhi, North Delhi, Delhi – 110009, India.
2. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping/delivery address
- City, State and PIN code
- Account information
- Order and purchase details
- Payment-related information
- Information provided when contacting customer support
- Any other information voluntarily provided by you
3. Payment Information
We may offer online payment and Cash on Delivery (COD) options.
- For online payments, transactions may be processed through third-party payment gateways or financial service providers.
- We do not intentionally store your complete debit card number, credit card number, CVV, UPI PIN, banking password, or other sensitive payment credentials on our website.
- Payment information may be processed directly by the applicable payment gateway or financial institution according to its own terms and privacy policy.
4. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfil your orders
- To arrange delivery of products
- To confirm your orders
- To provide Cash on Delivery services
- To process payments and refunds
- To manage your customer account
- To provide customer support
- To communicate with you regarding your orders
- To process cancellations, returns, replacements and refunds
- To improve our products and website
- To maintain website security
- To prevent fraud and unauthorized activities
- To comply with applicable laws and regulations
- To send important service-related notifications
- To send promotional communications where permitted by applicable law
5. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers when required to operate our business, including:
- Payment gateway providers
- Courier and logistics companies
- Shipping and delivery partners
- Website hosting and technical service providers
- Website security and analytics service providers
- Customer support service providers
- Government authorities or law-enforcement agencies when legally required
For example, when you place an order, we may share your name, phone number and delivery address with the relevant courier or logistics provider so that your order can be delivered.
6. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Maintain your shopping cart
- Remember your preferences
- Keep you logged into your account
- Improve website functionality
- Understand how visitors use our website
- Improve website performance and security
You may disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of shopping cart, checkout, account, or other website features.
7. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, courier services, analytics services, social media platforms, WhatsApp, or other external services.
These third parties may collect or process information according to their own privacy policies.
We are not responsible for the privacy practices or security of third-party websites or services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the Internet.
9. Data Retention
We retain personal information for as long as reasonably necessary for purposes such as:
- Completing and maintaining records of orders
- Providing customer support
- Processing returns, replacements and refunds
- Maintaining business records
- Preventing fraud
- Resolving disputes
- Complying with applicable legal, tax, accounting and regulatory requirements
When information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Ask questions regarding the use of your personal information
- Raise a privacy-related complaint or concern
To exercise an applicable privacy right, please contact us using the contact information provided below.
11. Marketing Communications
Where permitted by applicable law, we may send promotional communications about:
- New products
- Special offers
- Discounts
- Sales
- Promotions
- Other products or services offered by SMARTTECH
You may opt out of promotional communications at any time by contacting us or using an unsubscribe option where available.
Please note that even if you opt out of marketing communications, we may still send essential service-related communications such as order confirmations, payment notifications, shipping updates, delivery information, and account-related messages.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable laws.
