Thank you for shopping with FixBySmartTech, operated by SMARTTECH, a proprietorship business owned by Mr. DEEPESH PANDOLE.
We want you to have a satisfactory shopping experience. This Refund and Return Policy explains the conditions under which products purchased from https://fixbysmarttech.com may be returned, replaced, or refunded.
1. Return Eligibility
You may request a return or replacement if:
- The product received is damaged during delivery.
- The product received is defective or does not function properly.
- You received a wrong product or a product different from what you ordered.
- The product is missing essential parts or accessories that were included with the order.
- The product does not match the product description in a material way.
Return or replacement requests must be made within 7 days of delivery, unless a different return period is specifically mentioned on the product page.
Products must generally be returned in their original condition, along with the original packaging, accessories, manuals, labels, and other items supplied with the product.
2. Products That May Not Be Eligible for Return
Certain products may not be eligible for return or replacement due to their nature, hygiene, safety, or usage conditions.
These may include:
- Products damaged due to misuse, accidental damage, liquid damage, physical damage, or improper handling by the customer.
- Products showing signs of unauthorized repair or modification.
- Products returned without essential accessories or original packaging, where such items are required for verification.
- Products damaged after delivery due to normal wear and tear.
- Products for which the return period has expired.
- Products specifically identified as non-returnable on the product page.
3. Damaged Products
If you receive a product that appears damaged, please contact us as soon as possible after delivery.
For damaged packages or products, we may request:
- Photographs of the package
- Photographs of the product
- Unboxing video, if available
- Order number
- Other information reasonably required to verify the issue
Customers are strongly advised to record an unboxing video when opening packages containing electronic or fragile products.
4. Wrong Product
If you receive a product different from the product you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or provide a refund, depending on product availability and the circumstances of the case.
5. Defective Products
If a product is found to be defective or non-functional, we may first provide troubleshooting assistance.
If the issue cannot be resolved and the product qualifies under this policy, we may offer:
- Replacement, subject to availability; or
- Refund, where replacement is not possible.
Some products may be covered by a manufacturer’s warranty. In such cases, warranty claims may be handled according to the manufacturer’s warranty terms.
6. Return Request Process
To request a return, replacement, or refund, please contact us with:
- Order number
- Customer name
- Registered mobile number or email address
- Product name
- Reason for return
- Photographs or videos, where applicable
After receiving your request, we may review the information and determine whether the product qualifies for return, replacement, or refund.
If approved, we will provide instructions regarding the return of the product.
Do not send products to any address unless return instructions have been provided by us.
7. Return Shipping
For products that are damaged, defective, incorrect, or otherwise qualify for return due to an issue attributable to us, we may arrange or bear the applicable return shipping cost, subject to verification.
For returns requested for reasons other than a product defect, damage, or incorrect item, return shipping may be the customer’s responsibility, where permitted by applicable law and the applicable product return conditions.
8. Refunds
Once a returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the applicable refund amount will be processed using the original payment method where reasonably possible.
For Cash on Delivery (COD) orders, we may request valid bank account, UPI, or other payment details necessary to process an approved refund.
Refund processing time may vary depending on the payment method, payment gateway, bank, or financial institution.
9. Partial Refunds
In certain circumstances, only a partial refund may be provided, where permitted, including situations where:
- The returned product is missing accessories or components.
- The product has been used beyond what is reasonably necessary to inspect or verify the product.
- The product has been damaged due to customer handling.
- The product’s original packaging or included items are missing.
Any applicable deduction will be communicated to the customer.
10. Order Cancellation
You may request cancellation of an order before it has been shipped.
Once an order has been shipped, cancellation may not always be possible. In such cases, you may need to follow the applicable return process after delivery.
For COD orders, repeated refusal or cancellation after dispatch may affect our ability to provide COD services on future orders.
11. Refund for Cancelled Orders
If an order is successfully cancelled before shipment and payment has already been received, the eligible refund will be processed through the original payment method where possible.
The time taken for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.
12. Replacement
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.
A replacement product may be subject to the same applicable warranty and return conditions as the original product.
13. Warranty
Some products sold on FixBySmartTech may carry a manufacturer’s warranty.
Where applicable, warranty claims will be subject to the respective manufacturer’s warranty terms and conditions.
Warranty does not normally cover damage caused by:
- Accidental damage
- Liquid or moisture damage
- Physical damage
- Improper use
- Unauthorized repair or modification
- Normal wear and tear
- Use contrary to the manufacturer’s instructions
14. Non-Delivery or Delivery Issues
If your order has not been delivered within the expected delivery period, please contact us so that we can check the shipment status with the applicable courier or logistics provider.
If an order is returned to us because of an incorrect address, incomplete address, repeated delivery failure, or refusal to accept the package, additional shipping or re-delivery charges may apply where permitted.
15. Refund Exclusions
A refund may not be available where:
- The return request is made after the applicable return period.
- The product has been damaged due to misuse or improper handling.
- The product has been modified or repaired without authorization.
- The product is missing essential components and the missing items affect the verification or resale of the product.
- The product is specifically marked as non-returnable.
- The issue is caused by normal wear and tear.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
16. Contact Us
For return, replacement, cancellation, or refund-related questions, please contact us:
Business Name: SMARTTECH
Legal Name: DEEPESH PANDOLE
Business Type: Proprietorship
Website: https://fixbysmarttech.com
Business Address:
Ground Floor, B-27, New Gupta Colony, Road 19,
Kirpal Bagh, New Delhi, North Delhi,
Delhi – 110009, India.
Email: [Your Business Email Address]
Phone: [Your Business Phone Number]
17. Policy Changes
We reserve the right to update or modify this Refund and Return Policy from time to time.
